Reviews
EXCELLENT Based on 286 reviews Wolfscope2025-04-03 One of the best services I have ever had Customer Lux PCs was Great from fast text messages response to shipping and packaging it has to be one of the best experiences I have ever had for my first pc now I can sht on these kids Chris B-L2025-03-27 If you want a custom machine, you should talk to Pat. He works quickly and thoroughly and is extremely pleasant to deal with. I approached him with my own list of parts - he put them together in five days and now I have a beautiful PC that's just the way I like it. Recommended! Bryan Barfield2025-03-19 Excellent service and a pleasure to do business with. I am looking forward to my next PC already! Zoe Kashner2025-03-16 Fantastic experience! Have had this computer for about 2 years, had a little accident and needed to get it fixed. While it was in the shop he was able to provide me with a loaner computer to use! So so thankful especially during midterms! Highly recommend!!! Michael W2025-03-14 I found CustomLux in January 2025 while searching for the best place to get a custom-built PC. Like anyone in the market for a high-end build, I did my research. From comparing service, build quality, pricing, and customization options. CustomLux was easily the best choice by far. One of the biggest reasons I went with CustomLux was the ability to fully customize my PC. Unlike some places that limit options, I had complete control over my build, and Pat (the owner) was incredibly helpful throughout the process. He provided great recommendations without ever pushing unnecessary upgrades. There was no sales pressure, no nonsense about needing a flagship motherboard or the most expensive fans, just honest, knowledgeable advice. What I appreciated most was Pat’s patience and responsiveness. From mid-January to early March, we went back and forth discussing every detail. He answered all my questions, provided all the information I needed, and made sure I was completely confident in my build. Price-wise, CustomLux was unbeatable. With GPU shortages and inflated prices everywhere, I received quotes from multiple companies, and CustomLux was by far the best, I mean I was getting quotes hundreds, (some thousands) more for the same or worse PCs. Many of those other companies didn’t even allow full customization. CustomLux however was great. Once the build was completed, Pat sent over detailed photos, videos, and all relevant information. The entire build process took about a week, and then it was shipped out. Unfortunately, there was a rare shipping issue… my package was delayed multiple times, and when it finally arrived, the box was in bad shape, with my case badly damaged on one side. Pat immediately took action, filing a claim within three days. Just over a week later, he had the shipping covered, got my PC back, replaced the damaged case, rebuilt it, and sent it back in perfect condition. Now, with everything running, I couldn’t be happier. My PC is in pristine condition, running cool, delivering high FPS, insanely fast speeds, and looking absolutely stunning. If you’re looking for a custom-built PC with great service, honest pricing, and someone who truly cares about their customers, I highly recommend Pat and CustomLux. Ali Shehadeh2025-03-13 Fantastic experience! Was readily available with updates and to answer questions. Would recommend 10/10 Quentin Julien2025-03-11 Great Quality Great Product Very Professional Matthew Goldfluss (Magman791)2025-02-24 Pat, the owner is a phenomenal person and incredible at what he does, tech and computers. My pc ended up crashing/ blue screening consistently a quick google search led me to custom lux. I reached out to Pat and within minutes got a response.... it was a Saturday night, what other business offers help on Saturday night. Pat diagnosed problem without having to see my pc and only by what I told him, and a few hours later we coordinated the repair. My computer was fixed within 1 day and back to me on Sunday!!!!! He always was courteous in communication and he has a wealth of knowledge regarding current tech issues, and pc parts/builds. I was stunned that he was so efficient and thorough with his quality of work. The icing on cake for me was he wanted to show me everything about the resolution, I have never met another person who stands so confidently by their work. Not only this but he continues to follow up with me to make sure everything is functioning properly. If you are in the market for a PC or in dire need of help like me for repair, their is no one better to put your faith, confidence and PC with then Pat and Custom Lux PC. Naim2025-02-23 Excellent builder. Very easy to work with — communication was quick and we were able to quickly find a build that worked for me. Easily the best customer service I’ve experienced. The machine itself is gorgeous and executed very well. Will definitely recommend and use again in the future. Ryan Shimazaki2025-02-21 Pat is fantastic! Gave honest advice, was highly communicative, and got a great deal. Highly recommend!!