Reviews
EXCELLENT
Based on 337 reviews
Posted on Google
Hunter GillI got my PC yesterday and I ended up locking myself out at the setup's initial login. Texted Pat at 9pm, and he was up till midnight helping me thru ought the process of getting me back in my PC. Moral of the story is Pat is one of a kind, a rare breed, and a gentleman and a scholar. That’s why I’d give 10 stars. Also the PC he built for me is sweet and a great deal.Posted on Google
Collin SieffertFantastic service, ordered a PC got it delivered, had one issue that was promptly fixed. Very communicative and professional! Highly recommend.Posted on Google
Michael GaratePat worked with me to choose the right hardware for my PC and helped me sort out a few things as I was getting set up. I'm really happy with the build and impressed with the personalized support along the way. I highly recommend.Posted on Google
Cameron Mastrangelothe customer service was fantastic, the pc works great and is great for what I'm using it for. Would definitely buy here again.Posted on Google
Rainbow DashExcellentPosted on Google
Ethan PeifferPat was great. Quick turnaround. Delivered Pc back to me in much better shape then it was delivered. Seamless upgrades at a fair price.Posted on Google
Luke MoskwinskiI had an exceptional experience working with Pat at Custom Lux PCs. He built a high-performance workstation perfectly tailored for my local AI model development. His pricing is competitive, and his commitment to service—including personal delivery—is outstanding. Having a local professional available for ongoing support and future upgrades provides incredible peace of mind. I highly recommend his services.Posted on Google
Kibaek KimI had an excellent experience with Custom Lux PCs, especially working with Patrick. Their customer service truly goes above and beyond. After purchasing my computer, I ran into an intermittent GPU issue, but Patrick was incredibly responsive and helpful throughout the entire process. With prompt phone support, we were able to quickly identify and resolve the problem. What really stood out was the consistent follow-up—he checked in regularly with weekly emails to make sure everything continued running smoothly. I highly recommend Custom Lux PCs to anyone looking for both high-quality systems and outstanding support.Posted on Google
Dwight TardyI had specific needs for a computer that would dual boot on different drives, have capability for a local LLM with both 64 GB RAM and some VRAM. In the past I would buy a common brand and make modifications but now I decided to minimize the DIY and have a unit that would meet my needs from the beginning and not worry about potential incompatibilities. After looking and talking around I came up with Custom Lux PCs and was able to talk/text with Pat. He was accommodating in what I wanted with the my financial constraints and made the appropriate additions and changes. It was assembled, the software was installed and tested and then it was sent to me in a timely fashion. On receiving the well packed box, I unpacked it, did the preps and plugged it in and turned it on. It came right up and I started using it. No problems and I am certainly happy with the whole process. When the need to upgrade comes it will definitely be with Pat at Custom Lux PCs.Posted on Google
Max BurkAbsolutely amazing service. Great communication, fast turnaround and build quality is top notch! Highly recommend these lot!
Posted on Trustindex
djgushi 3_74 September 2026Trustindex verifies that the original source of the review is Trustindex.
Highly recommend for custom PCs Purchased two PCs for myself and my fiancé, and the entire experience was fantastic! The process was smooth, and the quality of the custom PCs exceeded our expectations. Whether you're a beginner or experienced with PCs, I highly recommend this service to anyone looking for reliable and well-built machines.Posted on Google
Chris Hoover29 August 2026I can’t recommend these guys enough. If you’re looking for someone you can actually trust with your computer, especially a higher-end PC, this is the place to go. I brought my computer in to have several parts replaced, and the entire experience was excellent. They were knowledgeable, professional, and clearly knew what they were doing. Everything was handled with care, the new components were installed properly, and my computer came back running exactly as it should. What impressed me most was the confidence I had leaving my PC in their hands. When you’ve invested a lot of money into a computer, handing it over to someone else can be nerve-racking. I never felt that way here. They made the process easy, answered my questions, and treated my system like it was their own. It’s hard to find businesses that combine technical expertise with great customer service, but these guys absolutely do. I wouldn’t hesitate to bring my computer back for future upgrades or repairs, and I would confidently recommend them to anyone looking for reliable, trustworthy PC work.Posted on Google
Sugon Lig14 August 2026This guys the best! Love his work and will always recommend him!Posted on Google
L W11 August 2026Pat is a good guy, very easy to work withPosted on Google
Brian S24 July 2026I absolutely love the PC they built for me! I went with the prebuilt Frame Ripper and upgraded the case and RBG cables. Their customer service is next level! When I received the PC after across country shipping a couple things shook loose and it wasn’t working correctly. They called a guy local to me and paid to have him open it and fix whatever it was that was loose. Within 30 minutes I was up and running. 100% recommend custom lux pc!+1Posted on Google
burney lamar24 July 2026Beautiful products, with Great service!Posted on Trustindex
Adam Wilson14 July 2026Great customer service Customer support is easy to get in touch with. I text the websites support number from work to ask a question about availability at 4am and they responded and even offered a free CPU upgrade on the build I was interested in. It was a pleasent experience that earned my businessPosted on GoogleHunter Gill11 July 2026I got my PC yesterday and I ended up locking myself out at the setup's initial login. Texted Pat at 9pm, and he was up till midnight helping me thru ought the process of getting me back in my PC. Moral of the story is Pat is one of a kind, a rare breed, and a gentleman and a scholar. That’s why I’d give 10 stars. Also the PC he built for me is sweet and a great deal.+1Posted on GoogleCollin Sieffert25 June 2026Fantastic service, ordered a PC got it delivered, had one issue that was promptly fixed. Very communicative and professional! Highly recommend.Posted on Trustindex
David Merrick21 June 2026Dual 3090 machine, zoom zoom Stumbled across a dual 3090 machine offered by Lux and was SO happy with every part of the sale. The owner personally reached out and helped me through the process, and the machine arrived with everything down to the BIOS configured for my AI workloads. Just needed to pop the GPUs in. Hope to buy another again soon.+0Posted on GoogleMichael Garate13 June 2026Pat worked with me to choose the right hardware for my PC and helped me sort out a few things as I was getting set up. I'm really happy with the build and impressed with the personalized support along the way. I highly recommend.Posted on GoogleCameron Mastrangelo5 June 2026the customer service was fantastic, the pc works great and is great for what I'm using it for. Would definitely buy here again.Load moreVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
