Frequently asked Questions
Frequently Asked Questions
1. How long does each build take to prepare?
Answer: The average preparation time for a custom gaming PC or workstation is 1 week. Larger, more specific orders might take up to 2 weeks. We notify every customer of the expected delivery time before purchasing. We never delay a build. The average competitor takes 2 months to prepare a custom build for you. Custom Lux PCs has the fastest lead times for custom PCs.
2. Which payment methods are accepted?
Answer: We accept Credit Card, Debit Card, Paypal, Zelle, Cashapp, Venmo, Affirm financing, Afterpay, and cash. Pick-up orders have the option to pay a nonrefundable 40% deposit to initiate your build. The remaining 60% payment is due when you receive the build for local customers only. For shipping customers, the payments must be completed before shipping. If you are cautious, we recommend waiting until the PC is completed and you see pictures of it before completing the purchase. That being said, we have built a phenomenal reputation and most of our online orders are paid in full through our website.
3. How do I order?
Answer: Contact us through the “Request a Build” form, through text, or via Instagram/Facebook to speak with a sales representative that will work with you to build a custom quote. You can also order our preconfigured options that are optimized for gaming, streaming, professional work, and more! These are located in our Buy it Now Builds section.
4. Are all of the parts new?
Answer: Yes, we only use new parts for all custom builds and preconfigured PCs listed on our site unless otherwise specified. We do offer clearance and refurbished PCs on our Instagram story, but these are not official products listed in our inventory, rather they are 1/1 flash deals for affordable prices.
5. How do I receive my PC?
Answer: We offering FREE shipping via UPS to all of the US and Canada. Free local pick-up is available in Jersey City, East Brunswick, or Woodbridge, NJ. We also provide free personal delivery for most of New Jersey and New York City in our Custom Lux PCs Tesla fleet.
6. Do you offer financing?
Answer: Yes, we offer financing through Affirm, Afterpay, and Paypal credit. All financing methods are subject to confidential credit check.
Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders
If you are not approved, you can pay off your PC in partial but you will receive your PC when the payments are completed.